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Archive for the ‘Customer Care’ Category
Marketing Seminars – Happy Customers
Marketing Seminars – Keeping Customers Happy 25. Thank you. Every time somebody gives you business, make sure you say thank you – and mean it. These are two words that everybody likes to hear. 26. Don’t create a product and figure out a way to sell it. Find out a need and work [...]
Marketing Seminars – Happy Customers
Marketing Seminars – Keeping Customers Happy 22. Customer care manager. Do you have one? I know of companies with only three staff who have a customer care manager. Even if it’s not a full time role, it shows your customers that you take their concern seriously. 23. Be innovative and different. In today’s [...]
Marketing Seminar – Happy Customers
Marketing Seminars – Keeping Customers Happy 19. Be positive. We’ve all got problems, but if your customer asks you how you are, don’t use that as an excuse to talk about all your problems or badmouth your other customers. I have stopped using companies because (even if I didn’t ask) the owner seemed to [...]
Marketing Seminar – Customer Care
Marketing Seminars – Keeping Customers Happy 16. Don’t worry, be happy. Do you like your customer? If not, what are you doing talking to them? If you know you are a grumpy, backroom boy then spend as little time talking to customers as you can and put somebody who loves dealing with customers in [...]
Marketing Seminar – Customer Care
Marketing Seminars – Keeping Customers Happy 13. More is more. One of the reasons we love going on holiday to Crete is that when you go out for a meal, you often receive more than you bargained for. Puddings will turn up without being ordered or a bottle of dessert wine will arrive with [...]
Marketing Seminars – Happy Customers
Marketing Seminars – Keeping Customers Happy – Help that is above and beyond 10. Source new suppliers. Does your customer have problems with some of their suppliers? If you know of a good alternative, pass those details on. Make a habit of collecting details of reliable and good value suppliers who you can pass [...]
Marketing Seminar – Happy Customers
Marketing Seminars – Keeping Customers Happy 4. Avoid misunderstandings. The quality of your verbal communication is very important in keeping a customer happy by making sure that everything is understood. 5. Value for money. You may be expensive, but if you represent value in the eyes of the customer, then they will be [...]
Marketing Seminar – Happy Customers
Marketing Seminars – Keeping Customers Happy 7. Really care about your customers. Take notes about when their birthday is, who their children are, hobbies and interests etc. This creates a far deeper level of communication and shows that you are interested in them as individuals. 8. Encourage complaints. Do you know what most [...]
