Marketing Seminars – Word of Mouth Marketing

I’m a big fan of Malcolm Gladwell’s book ‘The Tipping Point’  which partly talks about how people’s behaviour can lead to large surges in the popularity of a new product.

In 1967 Stanley Milgram performed an experiment called “Six degrees of separation” which showed that average number of personal contacts standing between you and any stranger is six people. Duncan repeated the same experiment in which 60,000 people across 166 countries were asked to forward an e-mail via personal contacts to one of 18 target recipients. The results were astonishing. The majority of cases required only six steps and the message chains “did not rely on a few highly connected individuals”.

This partly goes against Malcolm Gladwell’s theory which states that different types of people have different types of influence: “Mavens” – experts in the field; “Connectors” – widely networked individuals; and “Salesmen” – passionately persuasive people.

Word of Mouth advertising is one of the oldest and most effective ways of communication as borne out by the 1967 Stanley Milgram and Duncan experiment, but I believe in Gladwell’s point that some people are key to making a message travel quickly and efficiency.

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