Comments on: Marketing Seminars – Happy Customers http://www.idealmarketingcompany.co.uk/idealblog/index.php/2008/12/29/marketing-seminars-happy-customers-9/ Marketing ideas and information about free marketing seminars Sat, 25 Jun 2011 18:47:22 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Andrew Seaward http://www.idealmarketingcompany.co.uk/idealblog/index.php/2008/12/29/marketing-seminars-happy-customers-9/#comment-875 Andrew Seaward Wed, 25 Feb 2009 10:47:24 +0000 http://www.idealmarketingcompany.co.uk/idealblog/?p=759#comment-875 This is so true, mediocrity is a dangerous place to be. It feels comfortable but it doesn't add any value to your business. Only the top 10% and the bottom 10% of customer service ever gets remembered or commented on. When was the last time you went home and said about the restaurant "I tell you what - the service in there was positively mediocre !" You just don't say it do you ? If it's mediocre it's instantly forgotten. There are a series of customer service training audio CDs available at the Associated Learning Systems website at http://www.associatedlearningsystems.co.uk/product_list.asp?Section=CUSTOMER%20SERVICE%20SKILLS. It is key to be in the top 10% - mediocrity really isn't good enough. This is so true, mediocrity is a dangerous place to be. It feels comfortable but it doesn’t add any value to your business.

Only the top 10% and the bottom 10% of customer service ever gets remembered or commented on. When was the last time you went home and said about the restaurant “I tell you what – the service in there was positively mediocre !” You just don’t say it do you ? If it’s mediocre it’s instantly forgotten.

There are a series of customer service training audio CDs available at the Associated Learning Systems website at http://www.associatedlearningsystems.co.uk/product_list.asp?Section=CUSTOMER%20SERVICE%20SKILLS. It is key to be in the top 10% – mediocrity really isn’t good enough.

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