Marketing Seminars – Happy Customers

Marketing Seminars – Keeping Customers Happy

 

25. Thank you.  Every time somebody gives you business, make sure you say thank you – and mean it.  These are two words that everybody likes to hear.

 

26. Don’t create a product and figure out a way to sell it.  Find out a need and work out a way to satisfy it.  What do your customers genuinely need?  Ask them what it is and then work out a way of either adapting or creating a product to fill that need.

 

27. Customer charter.  Create a customer charter or guarantee that sets out to any customer and member of staff exactly what should be expected.  Set your standards high and do everything in your power to stick to them.

 

For more marketing ideas come to our next free marketing seminar on February 9^th  Hothorpe Hall, near Leicestershire – see the seminars page for full details.

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