Marketing Seminar – Happy Customers

Marketing Seminars – Keeping Customers Happy

 

4. Avoid misunderstandings.  The quality of your verbal communication is very important in keeping a customer happy by making sure that everything is understood.

 

5. Value for money.  You may be expensive, but if you represent value in the eyes of the customer, then they will be happy.  Take a restaurant.  We expect to pay one price for a lunch in a burger chain and quite a different price in an exclusive restaurant.  Both experiences of eating are very different, but both can represent ‘value for money’ as it is the overall eating experience we pay for. 

 

6. Listen to what your customers tell you.  People value being listened to very highly.  If you can be one of the few people who will listen carefully to what your customer wants, and show that you understand by delivering their request, you will stand out amongst all of their suppliers.

 

For more marketing ideas come to our next free marketing seminar on February 9^th  Hothorpe Hall, near Leicestershire – see the seminars page for full details.

 

 

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