Marketing Seminars – Customer Care

For better customer care do what you can to avoid misunderstandings. The quality of your verbal communication is very important when it comes to keeping a customer happy. Make sure that everything you say is clear and unambiguous and check that it is understood by your client. One good way to do this is to clarify at the end of a meeting or telephone conversation what you are going to do and by when. Also state what your customer has agreed to do. Follow this up with a letter or email setting out the actions that each of you has agreed.

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