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Archive for November, 2007
5 more ideas on how to create happy customer…
Here are another 5 ideas on how to create happy customers… 1. Sort mistakes FAST. We all make mistakes and errors happen. One of the ways that a customer judges your business is how quickly you accept that you have made a mistake and how quickly you sort it out. If you have got something [...]
When you are up to your arse in alligators…
… it’s hard to drain the swamp Direct Marketing Guru Drayton Bird has probably helped more companies in the UK become successful through his marketing ideas than anybody else. Many, many people have learned a great deal from him (including myself) and this article come from his website www.draytonbird.com If you find what I’m about to suggest pathetically [...]
Don’t make it ‘Hell’ for your customers
It can be hell being a customer I was talking to Paul, a friend of mine who runs the Talking Company www.thetalkingcompany.co.uk and he told me the story of a business man dies and goes over to the “other side”. When he passes into the next world he is greeted by St Peter, who says: “We do [...]
New NLP site launches
The world’s most comprehensive NLP website is launched A new NLP website which is believed to contain the largest internet-based selection of videos, audios and articles on the subject was publicly launched on Sunday at the bi-annual London NLP Seminar at Regents Park College. Two years in development, www.myNLPresources.com is an extensive collection of valuable material from [...]
5 more Ways of Creating Happy Customers
5 more ideas for you on how to keep customers happy. I think the first point is particularly pertinent. How many company have you stopped using because they were a hassle to deal with or because of the objectionable personality of you main contact? 1. Be easy to do business with. Do people have to [...]
An Accumulation of Riches by Brian Tracy
An Accumulation of Riches This article has been contributed by Brian Tracy from www.briantracy.com One of the greatest success principles of all is called the Law of Accumulation. Little Things Mean A Lot One of the greatest success principles of all is called the Law of Accumulation. This law says that everything great and worthwhile [...]
Happy Customers – 5 more ideas on how to create them
5 more ways to create Happy Customers Here are 5 more ideas to use marketing to create happy customers 1. Listen to what your customers tell you. People value being listened to very highly. If you can be one of the few people who will listen carefully to what your customer wants, and show that [...]
Why Your Customers Don’t Give A Damn About You
At Yesterday’s ACE meeting in London, I was delighted to get the oppertunity to talk to Simon Hazeldine who was one of the speakers. I’ve head about Simon before and have had his books on selling reccomended to me. Looking at some of the article he has written last night I came across this one [...]
